Help/POLICY

14 DAY EASY RETURN policy from Akkukachasma.com


2009 Akkukachasma is always working to providing you good quality product cheapest then another online website. When anyone facing any problem with any product and if you aren’t fully satisfied with our products and it is not ‘As the describe’ on our website, or is received in a ‘damage’ condition, you can request an Exchange or a Refund within 14 days after receiving the order.

For refund once we receive the product in its original condition with the invoice at our warehouse.

Follow these easy steps to complete your return help:

HOW DO I RETURN PRODUCT?

Follow these easy steps to complete your return:

  1. Call us on +91-8188881661 to fast your return & confirm the mode of returning the product to us.
    • 100% Free Pick-up service: Available in all cities.Call us at +91-8188881661 to select your this option.
      We would arrange a pick-up at your location within same days only Akkukachsma service provide you same day pickup for makes you happy.
    • Return Delivery by a courier of your choiceSelect any courier service of your choice to return the product back to us.
      (Return Hub T/21 Bharadwaj Apartment Hashimpur Road
    •                             Balson Allahabad 211002 M.no.-8188881661)
    • We will repay upto Rs.50 towards your shipping costs, subject to your product is received back in its original condition.
  2. Once we receive the product at our warehouse team inspect it to ensure that it is in the same condition as when it was sent to you.
    • Store credit is like currency and can be used against any purchase on Akkukachasma.com or at any of our stores.
    • If you would like your money to be instead of store credit, please email us at Help@akkukachasma.com or call us at 8188881661.

Note: You must have taken action on the return process within 14 days from receipt of your product when required.

CAN ALL PRODUCTS BE RETURNED?

We want you to be 100% satisfied with our products. In general, we all accept returns for all our products, per the policy above, with the following exceptions:

  • Contact Lenses: These would be acceptable only if they are returned in an undamaged condition, with the sealed outer packaging intact.
  • Eyewear: [Eyeglasses, sunglasses, Power Sunglasses ]
  • Scratches on frame or lens that were not present at the time of delivery. We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition.

 

Once the product has been returned to us in its original condition, we will refund the money back to you via the original mode of payment.

  1. If you have paid online through a credit/debit card the refund will be processed on the same card.
  2. If you have paid through Cash On Delivery (COD), your money will be refunded via NEFT to your bank account. Once you initiate the returns process we will send you a link to enter your bank details for refund.

 How much time to take for my cancellation amount?

Based on the return method chosen it normally takes 10-16 business days for you to get a refund issued against your return, assuming that the product is received back to us in its original condition.

1. PICK-UP OF PRODUCT (2 DAYS)

1- 2 days to pick up your product + 3-5 days to deliver back to our warehouse [Total:6-10 days]. [Note: This time may vary if you choose your own courier to return the produuct]

2. QUALITY INSPECTION AT WAREHOUSE (1-2 DAYS):

Once reveived at our warehouse, we take up to 2 days for the quality check of the returned product.

3. CONFIRMATION CALL (1 DAY):

Post quality check, we will call you to confirm receipt and issue store credit immediate.

4. REFUND OF MONEY (IF APPLICABLE): 2-3 BUSINESS DAYS

For cash refunds, it may take up to 2-3 business days to initiate the refund. It could take up to 3-4 business days for the money to be returned to your bank account, depending on your bank.

 


 

CANCELLATION POLICY:

If you would like to cancel your order before it has reached you, for any reason you, please choose one of the following methods same day:

  1. Log into ‘My Account’ at Akkukachasma.com . Select the ‘Cancel my order’ button against the order you want to cancel will call you to confirm your cancellation.
  2. Email Help@akkukachasma.com or call us 8188881661 to cancel your order.

In both cases, you will receive an email confirming the cancellation of your order.